Privacy Policy
PRIVACY POLICY
Dagba Digital Academy
Last Updated: November 2026
1. Introduction
Dagba Digital Academy ("Dagba", "we", "our", or "us") respects your privacy and is committed to protecting the personal information of everyone who uses our website, learning platform, and educational services.
This Privacy Policy explains how we collect, use, store, protect, and manage your personal information when you visit our website, create an account, enrol in a course, make a purchase, or use any of our services.
By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.
2. Information We Collect
We collect only the information reasonably necessary to provide and improve our educational services.
A. Personal Information
- Full name.
- Email address.
- Account username and password credentials.
- Contact information.
- Profile information.
- Parent or guardian contact details where necessary for younger students.
B. Account and Learning Information
- Courses purchased or enrolled in.
- Subscription information.
- Lessons accessed and completed.
- Learning progress.
- Assessment scores and submitted assignments.
- Grades, feedback, and certificates earned.
- Notifications and communication preferences.
C. Payment Information
Dagba Digital Academy supports manual bank-transfer payments. When making a purchase, you may be required to provide:
- Payment transaction details.
- Bank transfer receipt or proof of payment.
- Payment reference or transaction identification.
- Information necessary to verify and confirm your payment.
We use this information strictly for payment verification, record-keeping, and granting access to purchased courses or subscriptions.
We do not require your bank account password, ATM PIN, or card security PIN.
D. Communication Information
When you contact us through our contact forms, email, or other official communication channels, we may collect your name, email address, message, and other information you voluntarily provide.
3. How We Use Your Information
We use collected information for legitimate educational, administrative, and operational purposes, including:
- Creating and managing student and staff accounts.
- Providing access to courses, lessons, and learning materials.
- Processing and verifying course purchases and subscriptions.
- Tracking student learning progress.
- Managing assessments, assignments, grades, and certificates.
- Communicating important account and course updates.
- Responding to enquiries and support requests.
- Improving our website, learning platform, and educational services.
- Preventing fraudulent transactions and unauthorised account access.
- Maintaining administrative, financial, and educational records.
We do not sell your personal information to third parties.
4. Student Accounts and Children's Privacy
Dagba Digital Academy provides educational services to students, including secondary-school students who may be under the age of 18.
We recognise the importance of protecting children's personal information.
- We aim to collect only information necessary to provide educational services.
- Where required by applicable law, parental or guardian consent will be obtained before collecting or processing a child's personal information.
- Parents or legal guardians may contact us regarding the personal information of children under their care.
- We do not knowingly use children's personal information for inappropriate advertising or unrelated commercial purposes.
- Access to student information is restricted to authorised personnel who need it to perform their duties.
Parents and guardians are encouraged to supervise younger students' use of our platform.
5. Payment Information and Verification
Dagba Digital Academy uses a manual bank-transfer verification process for payments.
After completing a bank transfer, students may be required to upload payment evidence through the website.
Authorised administrators or payment personnel review the submitted information to confirm successful payments before granting access to purchased courses or subscriptions.
Payment records may be retained for accounting, verification, security, and legal purposes.
6. How We Protect Your Information
We take reasonable technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, loss, or misuse.
These measures include:
- Secure account authentication.
- Password hashing and protection.
- Role-based access permissions.
- Restricted access to administrative information.
- Secure handling of payment records.
- Appropriate website and database security measures.
However, no online platform or electronic storage system can be guaranteed to be completely secure.
7. Sharing of Personal Information
Dagba Digital Academy does not sell, rent, or trade users' personal information.
We may share limited information where necessary with:
- Authorised administrators and staff responsible for managing the platform.
- Parents or legal guardians where appropriate and legally permitted.
- Website hosting, storage, email, and technical service providers supporting our operations.
- Relevant authorities where disclosure is required by law.
- Other parties where necessary to protect our legal rights, users, or platform security.
Any third-party service provider handling personal information on our behalf is expected to maintain appropriate confidentiality and security protections.
8. Cookies and Website Data
Our website may use cookies or similar technologies to support essential website functions, maintain user sessions, improve navigation, and enhance the overall user experience.
Cookies may help us:
- Keep users logged in.
- Remember certain website preferences.
- Maintain website functionality.
- Understand how visitors interact with our platform where analytics tools are used.
You may manage or disable cookies through your browser settings. However, disabling essential cookies may affect certain website features.
9. Data Retention
We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, including educational administration, account management, financial record-keeping, security, and legal compliance.
When personal information is no longer required, we will take reasonable steps to securely delete, anonymise, or otherwise dispose of it, subject to applicable legal retention requirements.
10. Your Privacy Rights
Subject to applicable laws, you may have the right to:
- Request access to the personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of your personal information where legally permitted.
- Object to certain types of personal information processing.
- Request restrictions on certain processing activities.
- Withdraw consent where processing is based on consent.
- Request a copy of your personal information where applicable.
- Lodge a complaint with the appropriate data protection authority.
To exercise any of these rights, please contact us through our official contact channels.
11. Third-Party Websites
Our website may contain links to external websites, platforms, or services.
Dagba Digital Academy is not responsible for the privacy practices, security, or content of third-party websites. We encourage users to review the privacy policies of external platforms before sharing personal information with them.
12. Changes to This Privacy Policy
Dagba Digital Academy reserves the right to update or modify this Privacy Policy when necessary to reflect changes in our services, website features, operational practices, or applicable laws.
Any updates will be published on this page, together with the revised date.
We encourage users to review this page periodically.
13. Contact Us
If you have questions, concerns, or requests relating to this Privacy Policy or the handling of your personal information, please contact us through the following official channel:
Dagba Digital Academy
Email: [email protected]
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